Order Information

We want your experience at www.ronleonettiphotography.com to feel as much like visiting a physical gallery as possible. Take your time to view the images or ask Ron a question and once you've made your selection(s) simply contact us using either our contact us form or if you prefer, send an email to orders @ ronleonettiphotography.com.

In your correspondance, please include the following information regarding each print:
1.) Image IDs of the print(s) you are interested in purchasing
2.) Print Size
3.) Shipping Address

We accept postal mailed personal checks in addition to credit cards via our secure payment processor PayPal as payment for print purchases.

Frequently Asked Questions

1. Our 100% satisfaction guarantee

Ron Leonetti Photographic Art & Design is committed to delivering quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 14 Days of receipt and receive a full refund for the price of the product. Shipping charges will not be refunded.

To ensure proper routing we ask that you to return your item via a traceable method.

For International Returns, please contact our Customer Support Department at
customer_returns @ ronleonettiphotography.com.

To return your item(s) please pack them in the original tube or box and include a signed letter of explanation. Please be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

2. How will my package be shipped?

The quality of your shipment is our priority and the materials we select to package our products are reliable and reflect our commitment to your satisfaction as a customer:

Posters and Fine Art Prints:
Rolled with protective wrapping paper and packaged in a cardboard tube.

Mounted and Framed Items:
Covered with protective wrap and packaged in a durable cardboard box.

Gift Packaging:
Sorry, at this time we do not offer gift wrapping or gift message service. But, if you are shipping a gift, you may try what some of our creative customers have done: Add a small note in the SHIP TO NAME &/or ADDRESS Fields!

3. Do you ship internationally?

If you are interested in having a product shipped outside of the US, please contact our Customer Satisfaction Group before you order via email at
customer_support @ ronleonettiphotography.com

This way we can insure that we can deliver to your location.

4. Is my package insured?

Ron Leonetti Photographic Art & Design guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Satisfaction Group via email at
customer_support @ ronleonettiphotography.com

5. How do I know that my item has shipped / how long will my order take to arrive?

When your order ships, we e-mail you a Shipping Confirmation thru UPS. We include the Tracking or Airway Bill number in your Shipping Confirmation e-mail. Note that orders are shipped/delivered Monday – Friday. Delivery estimates do not include weekends.

Brokers Worldwide- International Postal Service
Note that International orders shipped via Standard delivery cannot be tracked by RLPA & D or the carrier. Please allow up to 20 business days for delivery.

DHL Worldwide Express
1-800-225-5345

UPS
1-800-742-5877

USPS
1-800-275-8777

6. Duties & Taxes

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are your responsibility; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. We suggest you contact your local customs office for further information.

We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

7. If I encounter a problem while submitting my order, should I just resubmit

If you are unsure your order was properly submitted, we will be happy to assist you. Contact our Customer Satisfaction Group via email at
orders @ ronleonettiphotography.com.

8. What if I have placed a duplicate order?

If you feel you have placed a duplicate order, we will be happy to assist you. Please contact our Customer Satisfaction Group via email at
orders @ ronleonettiphotography.com.

9. Can I cancel an order after it has been submitted?

Yes. Please communicate your intention to cancel your order with 24 hours of the time of the original order by emailing our Customer Satisfaction Group at
orders @ ronleonettiphotography.com.

Please include the image ID NUMBER in your email. This will ensure the proper processing of your request.

Testimonials

"As a Mothers Day/birthday gift from my son, I received one of your beautiful photographs.

Being from Michigan City, it was wonderful to receive a photo of the Indiana Dunes. I have it hanging in my living room to bring back memories of home.

Thank you for doing such amazing work for all of us to enjoy."

Sincerely,
Donna Tipton

"My picture arrived this morning. It is beautiful, just as I imagined it without the print.

I love it and will have it framed for my bedroom wall! I am thoroughly fascinated by it. I didn't know that we had indigenous lotus here in Michigan. I rather suspected tho' as one home on the way to our cottage, the people have a pond with lotus in it near the road.

I'm very happy with the picture. You truly are an artist! "

Thank you.
Yvonne Martin